Privacy Policy

Last updated: [DATE]

ProspectHub.io ("ProspectHub", "we") is operated by [COMPANY LEGAL NAME], [REGISTERED ADDRESS]. This policy explains what data we handle and why. Contact: [SUPPORT EMAIL].

Data we collect from account holders

When you sign up we store your business name, your name, your email address and a protected (hashed) form of your password. If you subscribe, payments are processed by Razorpay; we do not see or store your card or bank details.

Data you bring into ProspectHub

You upload contact details of your own customers (such as phone numbers, names and any columns you import) and you exchange WhatsApp messages with them through our service. You remain responsible for this data and for having your customers' consent to message them. We process it only to provide the service to you.

How we use data

• To run the service: sending and receiving your WhatsApp messages through Meta's WhatsApp Business Platform, showing your inbox and reports.
• To generate AI replies when you switch the assistant on. The relevant chat messages and the business information you provide are sent to our AI provider, Anthropic, to produce the reply.
• To bill you and to contact you about your account.
• To keep the service secure and prevent abuse.

We do not sell personal data and we do not use your contacts for our own marketing.

Service providers

We share data only with providers needed to run the service: Meta (WhatsApp message delivery), Anthropic (AI replies), Razorpay (payments) and our hosting and database providers. [LIST HOSTING PROVIDERS AND REGIONS].

Retention and deletion

We keep your data while your account is open. You can export your contacts and reports at any time. If you ask us to close your account, we delete your workspace data within [30] days, except records we must keep by law, such as invoices.

Security

Connections are encrypted with HTTPS, each customer's data is kept separate from other customers', and access is limited to people who need it to run the service.

Your rights

You can ask for access to, correction of or deletion of your personal data by writing to [SUPPORT EMAIL]. If you are a customer of a business that uses ProspectHub, please contact that business first; we will help them respond.

Changes

We will post any changes to this policy on this page and update the date above.