Terms of Service

Last updated: [DATE]

These terms are an agreement between you and [COMPANY LEGAL NAME] ("ProspectHub", "we") for use of ProspectHub.io. By creating an account you accept them.

The service

ProspectHub lets you send and receive WhatsApp messages through Meta's WhatsApp Business Platform using your own WhatsApp Business account, manage contacts, run campaigns and use an AI assistant.

Your responsibilities

• You must follow Meta's WhatsApp Business Messaging Policy and Commerce Policy and all laws that apply to you.
• You may message only people who have agreed to receive messages from your business, and you must honour unsubscribe requests.
• You may not send spam, unlawful, deceptive or harmful content.
• You are responsible for the content of your messages, the information you give the AI assistant, and for reviewing its answers.
• You must keep your login details safe.

Plans, trial and payment

New accounts get a free trial. After the trial, a paid plan is needed to keep sending. Plans are billed in advance, monthly or yearly, through Razorpay and renew automatically until cancelled. Prices exclude applicable taxes. Each plan has limits on contacts, campaign messages, AI replies and team members as shown on the pricing page.

Fees charged by Meta for WhatsApp messages are separate. Meta bills them to your own WhatsApp Business account.

Cancellation and refunds

You can cancel at any time from the Billing page. Access continues until the end of the paid period. [STATE YOUR REFUND POLICY, FOR EXAMPLE: Payments are non-refundable except where required by law.]

Suspension

We may suspend or close accounts that break these terms, put the service or other customers at risk, or fail to pay.

Availability and third parties

We work to keep the service available but do not guarantee uninterrupted operation. The service depends on Meta and other providers; we are not responsible for their outages, policy decisions, message limits, template rejections or account restrictions.

Liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the three months before the claim, and we are not liable for indirect or consequential losses.

Changes

We may update these terms. We will post changes on this page and, for significant changes, notify account holders by email.

Governing law and contact

These terms are governed by the laws of [COUNTRY/STATE]. Questions: [SUPPORT EMAIL].